Terms & Conditions of SHOP-KNX

We believe that by confirming your order, you unreservedly accept our terms and conditions after reading them. By accessing the site, you agree to the Terms and Conditions of Use contained therein. However, if you do not agree with these terms, it is best not to continue your efforts on this site.

      The scope
These general conditions of sale, as well as any special conditions apply to all our services and exclude all other conditions. Each waiver must be confirmed in writing and in advance.

Any provision that is not in the agreement or which is inconsistent with our terms and conditions, and is applicable on purchase orders, load books or other documents, can not be at our expense, to less than this, an agreement was signed in advance, knowingly.

      the company
KNX Automation headquartered is located in the street of the small farm 5C, 4218 Couthuin.

VAT number BE 0835.257.892

Bank account number Argenta : BE07 9731 2603 5366

Website KNX-Automation is accessible via shop-knx.com, and also contains the subdomains of these said areas.

KNX-Automation provides links to websites of companies and / or individuals for information purposes and is in no way responsible for the content of these sites.

      Registration and visits KNX-Automation
When you log on KNX-Automation, some of your personal data is stored on our server (including your name, address, email address, IP address, etc.) These personal data are only used for internal use , and will under no circumstances be disclosed to a third party (except in case of claim by the relevant public services). They will not be used in advertising campaigns. Sending a newsletter comes only when a user KNX-Automation has expressly given permission. You can unsubscribe from the newsletter at any time, with a letter (sent to KNX Automation, see the address in point 2, the enterprise) or via e-mail info@shop-knx.com.

Registered users can access their personal data and change via the link "Your Account" which appears in the main menu of the site KNX-Automation.
You can also request that your data is permanently erased from our database by sending a letter to KNX Automation (see address in point 2, the enterprise) or e-mail info@shop-knx.com.
From that time, your personal data will be permanently deleted from our database and will not be used thereafter.
However, it is technically impossible to unregister an existing contact our databases are stored (eg in case of backup on the CD-Rom on our files).

      Newsletter and campaigns
When you sign up for the newsletter, you will receive regular information about our products and services, and any shares of KNX-Automation. If later, you no longer wish to receive this information, please let us know by writing to KNX Automation, as described in point 4 Registration and visits KNX-Automation.

      The information on the site
Full information on the site KNX-Automation is given in good faith. We are not responsible for any errors in such information.
Nevertheless, we do our best to accurately reflect the content of web pages, product data sheets etc.
The representations of the products are for illustration, but may deviate from the actual situation.
We then have the right to provide other products equivalent to those offered on the website (eg in case of exhaustion of stock etc.).
Comments that are posted by visitors and users of KNX-Automation site, must be objective and non-offensive nature to people and / or companies. KNX-Automation may, without authorization, exclude wholly or partially the content of the site to a comment from a user and / or site visitor.

All prices supplied on site KNX-Automation are in euros and include VAT. Discounts in percent are provided for information alongside the price.
The total price of your order will always be communicated by e-mail as a confirmation of the order (order).
Prices on the website KNX-Automation and the order confirmation undertake KNX Automation and Customer, except in cases of errors in the reference or in case of unexpected price increases or non-releases of our manufacturers or suppliers. We are looking at least to communicate the correct particulars of prices and products.

      The control and sale agreement
Each visitor to KNX-Automation can place an order. You should not specifically be registered on the site, but you will be asked to complete a number of important data (including your name, shipping address, email address, etc.)
When an order is placed, an automated message is sent to the email address that you provided to us when registering your order. This message gives you the security that we have received your order. From the shipping time of this email, you have 14 working days to make your payment by bank transfer to the account number that is mentioned in your order confirmation. If we have not received payment after this time your order is canceled automatically.
Once your payment is received on time, the agreement between KNX-Automation and the client begins. This means that you agree with the content and the price specified in the order confirmation.
From that moment, the cancellation of the order is no longer possible. KNX-Automation can unilaterally terminate the sale agreement for reasons of force majeure. In this case, an agreement can be established by agreement between the two parties (buyer and seller).

      The delivery
We try to send our products to our customers in the shortest possible time. In principle, common items are sent within seven working days. However, the delivery time is dependent on the availability of products, and other factors that may influence the delivery and on-Automation KNX which has no outlet.
This is for example the case of force majeure and in particular in the case of accidents, war, strikes or blockades that fully or partially affect the construction industry. But also in case of exhaustion of stocks of raw materials, flood or incidents on the hardware and in the case of bankruptcy of a supplier or contractor.
In case of exceeding the delivery period mentioned in your order, the customer is not allowed to break the agreement of sale.


Scheduled for delivery to the ground floor. The customer must ensure that the delivery location is easily accessible. Delivery does not include installation and commissioning of the goods (unless this has been specifically mentioned in a written agreement).
In the absence of the customer during the delivery, the product can again be delivered, but the customer must compensate the shipping cost for the second shipment.


Right of renunciation and Returns
Under the law, the consumer has the right to notify the seller that he renounces the purchase without penalty and without giving any reason, within 14 working days from the day after delivery of the product or the conclusion the service contract. This right of cancellation does not belong to the professional buyer. Within this period, the consumer must notify his intention to surrender by email and return, at its expense and risk, the product delivered to the office of the company KNX Automation, Street 5C of the small farm, 4218 Couthuin, Belgium

The products must imperatively be returned in their original packaging, undamaged, with all their accessories, the manual and the invoice / original delivery. The products returned must not have been unpacked, unsealed or used in any way. Incomplete goods, damaged, damaged or soiled by the customer will not be repeated. Within 14 days after acceptance of the return of the goods, the seller will refund the eventual payment and shipping.


The provisions of statutory warranty on the products and services provided by KNX-Automation, apply. Maintenance of products supplied is not included in the price, unless this has been specifically mentioned in a written agreement.

All complaints must be communicated to us in writing (via e-mail or registered mail). We take to heart every complaint or notice and do our best to meet you in the event of a complaint or remark founded. In case of disputes between the two parties (customer / vendor), the courts of the district court shall have exclusive jurisdiction Namur. Jurisdiction This does not necessarily apply to the acts for the recovery of debts.